Privacy Policy
At Saathi, trust and safety are our foundation. We believe legal jargon shouldn't hide how your data is used. Here is our human-readable privacy policy.
Contents
1. Information We Collect
Human Translation
We only ask for what we absolutely need to keep the platform safe (like ID for verification) and to make your experience better.
When you use Saathi, we collect personal information you provide directly, such as your name, email, phone number, and government-issued ID (for mandatory safety verification). We also collect data about how you interact with our platform, including booking history, chat logs (which are monitored strictly for safety violations), and device information.
2. How We Use Your Data
Human Translation
Your data is used to verify your identity, process payments, and ensure a 100% safe environment for everyone.
The primary purpose of collecting your data is to provide and improve our services. Specifically, we use your information to: 1) Verify your identity to prevent fraud and maintain community safety. 2) Facilitate bookings and payments between Clients and KoPartners. 3) Send you important account updates and support messages. 4) Analyze platform usage to improve our matchmaking algorithms.
3. Sharing of Information
Human Translation
We never sell your data to advertisers. We only share necessary details (like your first name and booking location) with your confirmed Partner.
Saathi does not sell, rent, or trade your personal information to third-party advertisers. We only share your information in the following scenarios: With your matched KoPartner/Client (limited to first name and booking details), with trusted third-party service providers (like payment gateways and cloud hosting) who are bound by strict confidentiality agreements, and when required by law enforcement or to protect the safety of our users.
4. Data Security
Human Translation
We use bank-level encryption to protect your sensitive data. Your chats and payment details are highly secured.
We implement robust, industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. However, please remember that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
Human Translation
You are in control. You can access, update, or permanently delete your account and data at any time.
You have the right to access, correct, or delete your personal information at any time through your account settings. You may also request a copy of the data we hold about you. If you choose to delete your account, we will permanently erase your data from our active databases, subject to legal retention requirements (such as transaction records for tax purposes).