Refund & Cancellation

At Saathi, we aim to provide a seamless and professional experience. We understand that sometimes things don't go according to plan. Our refund policy is designed to be completely transparent and fair to both our Clients and our KoPartners. If a booking is disrupted due to an issue on our end or a Partner's end, you are fully covered under our Fair Refund Promise.

We take reliability very seriously. If a KoPartner cancels a confirmed booking, or fails to show up at the agreed time and location without prior notice, the Client is entitled to a 100% full refund of the booking amount. The refund will automatically be processed to your original payment method within 24-48 business hours. The Partner's reliability score will also be penalized.

We respect our KoPartners' time as much as yours. • If you cancel a booking more than 12 hours before the start time, you receive a 100% refund. • If you cancel between 4 to 12 hours before the start time, you receive a 50% refund. • If you cancel less than 4 hours before the booking, or do not show up, no refund will be issued, as the Partner has reserved this time exclusively for you.

Saathi Membership plans (6 Months, 1 Year, or Lifetime) are subject to a 3-day money-back guarantee. If you purchase a membership and decide within 72 hours that the platform isn't right for you, we will issue a full refund, PROVIDED you have not successfully completed any bookings. After the 3-day window, or if a booking has been completed, membership fees become strictly non-refundable.

If a booking took place but you are severely unsatisfied due to unprofessional behavior or safety concerns, you must report the issue to our Support team within 24 hours of the booking's end time. Our Trust & Safety team will review the chat logs and context, and if the Partner is found to be in violation of our guidelines, a partial or full refund will be issued at our sole discretion.